We keep it fresh and sustainable, so some of our fly gear is made-to-order. That means your drip might need a hot minute to get processed, usually around 2-3 days, depending on the design. Once we’ve got it locked in, we’ll send it your way with the shipping method you picked at checkout. If you went with Standard shipping, expect it to roll out at the usual speed right after we’ve worked our magic. Keep it cool, and your swag will be on the way!

We roll with the heavy hitters—FedEx, UPS, and USPS. Your order’s in good hands, no matter who’s dropping it off at your door.

Listen up, just ’cause you can cop gear from your couch doesn’t mean you can come at us for tracking info right away. But hey, we’ve got you covered 99% of the time—it’s probably chillin’ in your spam folder. So, peep that first. If you’re feelin’ the love, add info@rawfootageclothing to your VIP list and sign up for SMS updates. Delivery times can take up to 2 - 3 weeks depending on the item. We make your gear after you couch surf and order our cool merch to minimize fashion waste and to maintain a sustainability structure that's good for our pockets and good for our planet.

Now, if you think some digital pirates swiped your order (or you’re just lost in the sauce without a tracking number), hit us up.

If your package is stuck “In Transit,” it’s just playing a little game of hide and seek, waiting to hit the next shipping hub. Sometimes, life happens, and the tracking doesn’t update for a few days. But if your order’s been in limbo for 7+ days since the last update, holler at us. We’ll dig in and get to the bottom of it for you!

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

For all the deets, head to rawfootageclothing/returns, but here’s the lowdown: You’ve got 15 days from delivery to send your gear back, and it’s gotta be in the same fresh condition it rolled in with—unworn, unwashed, undamaged, unused, and with all the tags still poppin’. And watch out for makeup or deodorant on those tops and dresses! Custom items? They’re a done deal, no take-backs.
Got something marked FINAL SALE? That’s a steal, but it’s yours for keeps—no refunds, no store credit.

Returns get processed within 5-7 business days once we get your package, and you’ll score store credit in the form of a Raw Footage Clothing gift card or a refund, depending on how you paid. Want your store credit quicker? Use our prepaid return label in the Returns Portal! Heads up: If you’re sending back multiple orders in one package, it’ll take us a little longer to process. And remember, no credit for non-eligible items—so double-check before you send!

We don’t do exchanges, but no worries! You can return your item(s) by mail using our online returns portal, as long as it’s within our Return Policy. Once that’s done, you can cop any available item(s) on our site and keep your style fresh.

We keep it real and reserve the right to set the rules when it comes to returns. We might limit, refuse, or reject returns if we spot:

A pattern of excessive returns that screams “wardrobing” (you know who you are), Returns of items that are worn, altered, laundered, damaged, or missing pieces, or Any potential shady, fraudulent, or criminal activity. We also reserve the right to refuse service—both in-store and online—if any of the above actions apply. Stay cool and keep it legit!

Yo, no stress! Just slide over to our Returns Portal and handle that return real quick. If you’re reppin’ the US, you can cop a prepaid shipping label too. But don’t trip—no matter where you’re at, the portal’s got you covered. [Insert link to login page]

Got a gift that’s not your vibe? No worries! Hit up customer service at info@rawfootageclothing.com, and we’ll get your return started. Once we receive and process the item, we’ll hook you up with store credit sent to your email. Easy peasy!

Once you hit that "order" button, we’re moving fast to get your goods to you! That means we can’t cancel or tweak your order—no canceling items, changing addresses, payment methods, shipping options, colors, sizes, adding/removing items, or messing with discount codes or gift cards.

If you’re having second thoughts after it arrives, no problem—you can return it once it's delivered!

No sweat! Just shoot us an email at info@Rawfootageclothing.com, and we’ll get it sorted out. We got your back!

Don’t trip, fam! At Raw Footage Clothing, we’re all about keepin’ it green. Most of our gear is printed and packed on demand, and all of our garments are ethically sourced straight from China. We make sure every factory is regularly audited to meet top-notch standards—fair work conditions, proper pay, no child labor, worker benefits, and a solid commitment to protecting the environment. Eco-conscious and fly!

Look around—the planet’s heating up, and we’re trying to chill it down. Printing, Cutting and Sewing on demand helps us cut down on waste big time. Plus, we get to focus on every single order, so you’re way less likely to get the wrong gear. Fewer returns, less waste, and you get those Limited Run Edition designs that keep it fresh. It’s just a no-brainer!.

We’re all about that high-quality drip! We use the latest DTG (Direct-to-Garment) printing tech to bring bold, vibrant designs to life. Our eco-friendly, water-based inks are OEKO-Tex® certified, so they're safe for you and the planet. These inks give you sharp colors that pop and stand up to laundry days, detergent, and even those pesky zippers—so your gear stays fresh, wash after wash!

Nah, our prints are built to last! We use Brother's eco-friendly Innobella Textile water-based ink, which has high wash durability (AATCC level 4 certified) and a wide, vibrant color spectrum. Plus, it's got the ECO PASSPORT certification from OEKO-TEX®, so you know it's legit. Under normal wear and wash, you won’t see much fading. At most, you might notice a little fading after the first wash, but that’s a one-time thing—it’s all good after that!

We keep it green with fully recyclable shipping mailers and apparel packaging. Your gear gets to you looking fresh, and we make sure we’re doing our part for the planet at the same time!

Click “Forgot Password” to be sent a password reset link to the email address. If you do not receive a reset link please reach out to our customer service team at info@rawfootageclothing.com.

Ready to opt out of those promo emails? Just click here to unsubscribe, and give us 3-7 business days to fully phase them out.

For texts, simply text STOP, CANCEL, QUIT, END, UNSUBSCRIBE, OPTOUT, or OPT-OUT to our shortcode to end your participation in the program. Easy peasy!